Job Purpose: To lead and control all service, installation, and commissioning activities for machines supplied by Plex Machines, ensuring timely execution, technical accuracy, proper documentation, and high customer satisfaction. This role will act as the single point of accountability for all service operations.
Reporting Team
- Mechanical Fitters
- Electrical Wiremen
- Automation Engineer
- Process Engineer
- Site Installation Teams
Key Responsibilities
- Service Planning & Control
- Plan and schedule installation & commissioning activities.
- Allocate manpower based on project complexity.
- Ensure availability of tools, drawings, and documentation before dispatch.
- Monitor project timelines and escalate delays.
GA & Technical Coordination
- Review General Arrangement (GA) drawings before site execution.
- Coordinate with the Design & Projects team for clarification on drawings.
- Communicate technical updates/modifications to the client.
- Ensure site execution matches the approved GA.
Installation & Commissioning Management
- Oversee complete machine installation at the customer site.
- Ensure the Site Readiness Report is received before deputing service engineers.
- Ensure mechanical, electrical, automation & process alignment.
- Monitor trial runs and stabilization.
- Ensure performance parameters are achieved before handover.
- Close punch points and pending issues.
Service & Breakdown Management
- Monitor breakdown calls and ensure timely response.
- Track service engineer movement and site visit reports.
- Reduce repeat complaints through root cause analysis.
- Maintain response time standards.
Documentation & Reporting
- Ensure proper submission of:
- Installation Reports
- Trial Run Reports
- Customer Sign-off Documents
- Site Visit Report
- Maintain centralized service database.
- Prepare a monthly service summary report for management.
- Maintain Service Dashboard