Job Purpose
“This position is open with Bajaj Finance Ltd.”Duties and Responsibilities
To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned. ∙ Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified. ∙ Ensuring legal guidelines are complied for entire collection structure in letter and sprits. ∙ Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. ∙ Ensure adherence to the Code of Conduct. ∙ Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. ∙ Keeping the write off per cent within risk pricing. ∙ Control portfolio in terms of bucket flows. ∙ Handle customer issues escalations. ∙ Feed back on credit policy based on market conditions. ∙ Approve waivers on PI as per delegation matrix. ∙ Ensuring documented feedback and action taken on all cases in soft buckets.
∙ Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise. ∙ Manage and put support mechanism for legal / police issues. ∙ Ensuring audit queries are complied with, ensuring corrective and preventive action. ∙ Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. ∙ Recruitment of collection officers / area managers. ∙ Constant evaluation of collection officers/area managersRequired Qualifications and Experience
People Management skills.
Х Demonstrated success & achievement orientation.
Х Excellent communication skills.
Х Negotiation Skills
Х Solid bias for action & driving results in a high performance environment.
Х Demonstrated ability to lead from the front.
Х Excellent relationship skills.
Х Affirmative in nature, Strong Leadership Skills,