– Work cross functionally with other departments to support, gather requirements, create design documents, and assist in implementing current business processes and configurations.
– Troubleshoot and resolve user issues in a daily support capacity in D365FO and related software.
– Configure and support Procurement and Sourcing, Master planning, Production Control, Manufacturing Execution, Warehouse Management and other SCM (Supply Chain Management) and shop floor related functions and modules.
– Support and assist supply chain tickets at our new manufacturing plant in India.
– Maintain J-sox change request process to adhere to compliance, including creating request, user follow-up, testing, training, and process improvements
– Maintain user management, access rights and manage licenses for users
– Ensure data quality standards are followed and implement best practices
– Create documentation on processes, user guides and knowledgebase articles
– Design and Test enhancements, including platform updates and bug fixes; coordinate user acceptance, regression and integration testing; make changes and corrections, as needed
– Develop training plans, materials and lead training sessions, as needed
– Mentor team members and assist with support tickets.
– Lead and support integrations, including AP Automation, Expense Management, EDI and others
– Cross train on Microsoft Dynamics 365 for Sales to support global sales teams
– Assist with other key initiatives and other related IT projects
– Create and support training initiatives to help develop end users gain knowledge of system navigation and best practices
– Participate/Lead Kaizen (Process improvement) events to help spark change and gain process efficiencies within the functional ERP system and physical Warehouse Operations
– Stay up to date and communicate the latest trends and platform update
📌 Sr. Business Analyst (Bengaluru)
🏢 Right Advisors
📍 Bengaluru
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