Company: Muun Home | Location: Noida Phase 2 (on-site)
Experience: 1–3 years | Type: Full time

⚠️ Please Note: This role requires prior experience working with a D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered.

About Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a strong focus on original design and small-batch production.

The Role: We need someone who can turn customer conversations into sales — across WhatsApp, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.

What You'll Do

-Sales & Pre-Sales Conversion
- Manage all inbound conversations across WhatsApp, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed orders
- Reach out to warm leads — abandoned carts, product questions,



DM engagement — with a consultative, low-pressure approach
- Help customers understand product materials, styling, and use cases to build confidence in their purchase
- Recommend complementary or upgraded products where it genuinely benefits the customer, in line with the brand's tone
- Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth team

-Customer Support & Retention
- Resolve order issues — delays, returns, exchanges — with empathy and efficiency
- Keep Muun Home's warm, considered brand voice consistent across every interaction
- Gather and share customer feedback and product insights with the founders and growth team

-Marketplace Support
- Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platforms
- Track ratings, reviews, and customer Q&A;, responding directly or escalatin

📌 C Customer Success (Noida)
🏢 Muun Home
📍 Noida