Work From Office What We Offer Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards Recognition What You ll Be Doing Project Management Lead complex multi-phase projects spanning call center operations analytics implementations software development and strategic business initiatives Manage concurrent projects across different domains including speech text analytics platforms such as QEval ObserveAI Verint NICE Genesys or similar business intelligence tools and custom software applications Coordinate third-party vendor implementations including SaaS solutions API integrations and enterprise software deployments Ensure strategic alignment of all projects with Etech s business objectives and client success metrics Technical Project Leadership Oversee software application development projects using Agile Scrum methodologies including requirements gathering sprint planning and release management Manage implementation of speech and text analytics solutions including data pipeline setup model configuration and reporting framework development Lead business insights projects involving data warehousing dashboard creation and automated reporting solutions Coordinate system integrations between contact center platforms CRM systems workforce management tools and analytics platform Stakeholder Management Communication Conduct comprehensive requirements gathering sessions with internal business units and external clients to define project scope and success criteria Develop and maintain detailed Project Design Documents PDD and Standard Operating Procedures SOP for technical and operational projects Facilitate executive-level project reviews and provide strategic recommendations based on project outcomes and analytics insights Manage vendor relationships and contract deliverables for third-party implementations Team Leadership Development Mentor Assistant Project Managers and Project Managers in both techn

📌 Senior Project Manager – Program Implementation (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar