You want more out of a career A place to share your ideas freely - even if they re daring or different Where the true you can learn grow and thrive At Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love - driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together - lifting our communities and building trust in how we show up everywhere always Want in Join the VTeamLife What you ll be doing Customers rely on us for the best network and entertainment And when they have questions or issues you ll be there with exceptional technical support and customer service You ll join a tech support team in a call center to help our Fios customers with their voice data and video services The team will be troubleshooting issues in hardware software applications networks or devices and answering customer tech questions Because here better matters Your responsibilities will include but are not limited to Answering incoming calls from customers with order inquiry and or trouble reports Providing customers with service support for Voice Data and Video services and features within the fiber and or copper network Performing analysis and isolation of trouble conditions and creating and sorting trouble reports Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment Communicating clearly and professionally delivering technical industry information in a manner appropriate to the audience Working evenings weekends holidays and unscheduled shifts as determined by the needs of the business What we re looking for You ll have a dedication to customer service excellence with amazing communication skills and a positive professional attitude You ll thrive in a quick-paced work environment and enjoy h

📌 Fiber Customer Support Analyst (India)
🏢 Verizon
📍 India