Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.
Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon's per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories,
contributing directly to improved Free Cash Flow and scalable business growth.
Are you passionate about building AI-powered cost intelligence solutions at scale Amazon's RBS CtS organization is looking for an experienced Senior Program Manager to lead our charter for identification of emerging cost trends, which serves as the first step in the journey of Defect Identification and contributes to the organization's defect elimination work. This role serves as the primary business POC, engaging with RBS, Retail category, FBA and Finance teams in managing two projects (i) Project Strata, a layered analytical product built on a peel the layers philosophy that gives RBS and Stores leadership a unified, one-stop view of how Cost to Serve is trending — decomposing headline P&L; costs into granular operational drivers and identifying cost opportunities through benchmarking between different time periods, MPs, channels and bu
📌 Senior Program Manager, RBS (Chennai)
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📍 Chennai
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