Job Category Information Technology Job Overview The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership is responsible for solving a range of straightforward Technology problems They will be responsible for analyzing possible solutions using standard procedures as well as building knowledge of the company processes and customers The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience judgment and precedents Responsibilities Key Tasks and Responsibilities Apply broad knowledge of IT operations principles business drivers and related areas to impact results Build relationships with key functional stakeholders in the business and communicate appropriately with them Broad knowledge of various technologies Windows 10 Windows 7 MS O365 Active Directory Cisco UCS Mobile Device Management Cyber Security Networking and Connectivity Server Support and Infrastructure Projects Robust business acumen and the ability to translate technical terms into business terms required Responsible for day-to-day service operations This includes providing regular infrastructure maintenance and support with prompt resolution of issues off-hours support and compliance with IT governance and processes Proactively use root cause analysis to increase operational efficiency Effectively manage third-party service providers Liaise with vendors and application teams to drive the root cause analysis and problem resolutions Provide daily weekly and monthly reports to the appropriate audience Manage a team of IT support resources to provide best-in-class IT service to all functional users Manage performance of Level 2 Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded Responsible for ensu

📌 Technology Specialist (Pune)
🏢 McDermott
📍 Pune