Job Description

Job Description Operational role that works under direct supervision, responsible for day-to-day provisioning & configuration operations Responsibilities Maintain daily site activities and routines. Ensure SLA are achieved & work proactively to maintain the same.
- Validate the information provided on the order form against the criterion provided in the Local Work Instructions
- Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
- If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port
- If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
- Determine the hardware, Cabling,



Multiplexes or Cards are required to deliver the Customer service.
- Populate Amdocs with the services and features required by the Customer for their order
- Drive system & process improvement projects to ensure timely & cost-effective provisioning
- Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
- Handling escalations & resolving planning related issues
- Should keep positive quality of work, maintain data integrity
- Quick response to customer queries
- Co-ordinating with the Project managers in providing solution to complex situations.
- Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
- Ensures that all functions are performed in a timely fashion to meet agreed SLAs.

📌 Jr Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai