Account Manager Role Overview We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers ensure contract renewals and identify upsell opportunities The role requires a balance of relationship management consultative selling and cross-functional collaboration to deliver value from our AI-driven solutions Key Responsibilities Client Relationship Retention Act as the primary point of contact for assigned clients building trust and long-term partnerships Ensure client satisfaction leading to smooth renewals and reduced churn Conduct regular business reviews QBRs MBRs with clients to showcase ROI and success stories Upsell Expansion Identify opportunities to upsell recent AI modules features and complementary solutions Collaborate with pre-sales and product teams to design proposals tailored to client needs Meet or exceed upsell and expansion revenue targets Client Insights Feedback Collect structured client feedback and share it with R D and Pre-Sales to influence product roadmap Track client use cases and adoption patterns to identify gaps and improvement opportunities Act as the client s advocate within the organization ensuring their needs are prioritized Cross-Functional Collaboration Work closely with Sales Marketing and Delivery teams to ensure client expectations are met Provide market insights and competitor intelligence gathered from client conversations Support pre-sales in preparing case studies references and success stories Value-Added Tasks Build client success playbooks for repeatable engagement and retention strategies Develop industry-specific account growth strategies AI adoption in BFSI Healthcare Manufacturing etc Track renewal risk signals low usage unresolved tickets delayed payments and implement retention measures Support thought-leadership initiatives by engaging clients in webinars case studies and joint PR Requirements 4-6 years of experience in account management client success or enterp