Job Description

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Preferred Candidate Profile
- A techno-functional ITSM skilled with proven experience in delivering customer implementations and setting up REST API and payload-based integrations, capable of independently leading integration projects from design through deployment and hypercare support. Serve as the on-the-ground workstream lead, manage API integrations, create documentation, and directly mentor Junior Consultants.
- Required Qualifications: ITIL / CSM Certified with 9-12 years of experience managing complex ITSM projects.

Key Responsibilities

1. Solution Design & Integration
- Design and document High-Level Designs (HLDs) for ITSM and enterprise integrations.
- Lead POCs and integration workshops with customers and stakeholders.
- Design, develop, and support REST API, Webhook, eBonding, and payload-based integrations using JSON/XML.
- Configure and implement integrations between HCL ITSM and third-party tools.




- Create reusable integration templates, technical documentation, and best practices.

2. Project Delivery & Implementation
- Lead end-to-end technical onboarding and implementation projects.
- Gather and manage business, functional, and technical requirements.
- Participate in solution validation, architecture reviews, and project planning.
- Drive SIT, UAT, deployment, and hypercare activities.
- Collaborate with Project Managers, Consultants, and customer teams for successful delivery.

3. Technical Support & Pre-Sales
- Serve as the escalation point for complex technical and integration issues.
- Support pre-sales activities through solution design, effort estimation, and architecture discussions.
- Provide recommendations on integration approaches and ITSM best practices.

4. Knowledge Management
- Maintain integration guides, technical documentation, and knowledge articles.
- Conduct training and enablem

📌 Sr. Functional Consultant_API Integration (Mumbai)
🏢 HCL Comnet
📍 Mumbai