Roles & Responsibilities:
- Lead and manage all University application systems including ERP, LMS, Intranet, Online Admissions, Examination Systems, and other academic and administrative applications.
- Plan, implement, monitor, and support application lifecycle management including requirement gathering, development/customization, testing, deployment, upgrades, and maintenance.
- Act as the primary interface between functional process owners, internal IT teams, and external vendors for application-related initiatives.
- Oversee application support operations, including ticketing systems, issue resolution, root cause analysis, and SLA compliance.
- Ensure effective User Acceptance Testing (UAT) for new implementations, enhancements, patches, and upgrades prior to production rollout.
- Review and approve functional requirement documents, change requests, and system design proposals for accuracy and alignment with institutional needs.
- Ensure data consistency, integrity, security, and availability across all application modules and integrated systems.
- Develop, review,



and enforce SOPs, process documentation, user manuals, and training materials for application usage and support.
- Coordinate application access management, role-based permissions, periodic user audits, and compliance with information security policies.
- Monitor application performance, system utilization, and user adoption, and recommend improvements or optimizations.
- Manage vendor relationships, contracts, AMC, and SLA for application platforms and service providers.
- Support digital transformation initiatives by identifying opportunities for automation, system integration, and adoption of current technologies.
- Prepare periodic MIS reports, dashboards, and status updates on application performance, projects, incidents, enhancements, and risks for ITKM leadership and University management.
- Collaborate closely with IT Infrastructure, Information Security, and Knowledge Management teams to ensure s

📌 Assistant Dircector (Vizianagaram)
🏢 SRM University, AP
📍 Vizianagaram