● The Regional Account Manager is responsible for managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning current ones, individually taking responsibility for the top customers and prospects.
● The incumbent will report to the Vice President – Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Requirements
Job Responsibilities:
● Responsible for meeting or exceeding sales targets as per assigned key accounts. By delivering value and aligning his offerings with the client's business objectives, he should contribute significantly to the company's overall sales success.
● Driving revenue growth in assigned key accounts. This involves identifying upselling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the client's portfolio within the organization.
● Networking with key customers to identify and address specific needs related to business development and service improvement. The primary objective of a KAM is to ensure the utmost satisfaction of key clients. By understanding their needs, providing exceptional service, and promptly addressing any concerns, aim to foster long-term relationships that lead to client retention and loyalty.
● Developing and executing strategic account plans is an essential objective. These plans outline the steps he will take to achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion.
● Being the voice of the customer within the organization is a critical objective. By effectively communicating to the client's needs, challenges, and feedback to relevant teams, he should advocate for improvements and tailor solutions that enhance the client experience.