Responsibilities Key Deliverables As the Manager of Product Quality Assurance PQA for Born Electric Vehicles at Mahindra Mahindra Ltd you will be responsible for a critical role within the automotive division specifically focused on enhancing the quality assurance processes for electric vehicles Your responsibilities will include Addressing and resolving external customer complaints by leveraging warranty analytics conducting graphical data representation and engaging with dealers to achieve logical conclusions and effective solutions Leading cross-functional teams CFT to perform Gemba analysis identifying opportunities for improvement and implementing actionable strategies across manufacturing aggregate and supplier processes Utilising your extensive knowledge of vehicle systems to troubleshoot and identify root causes of quality failures ensuring a robust response to issues Demonstrating expertise in wiring layouts and interfaces within vehicles ensuring accuracy in quality assessment Planning and executing comprehensive dealer and yard audits to uphold quality standards Overseeing resource allocation and monitoring during Pre-Delivery Inspection PDI audits of vehicles to ensure high-quality outcomes Adapting inspection plans based on feedback from the field to ensure continuous improvement Facilitating capability building among blue-collar workforce for enhanced product evaluation capabilities Maximising resource utilisation through diligent cost management strategies for both revenue and capital expenditures Acting as the champion for the Apex Quick Concern Resolution Team QCRT to ensure swift resolution of quality concerns Ensuring the alignment of systems and processes with ISO TS 16949 standards functioning as the Management Representative MR for the quality function within the department Compiling and documenting lessons learned for recent projects to promote learning and avoid past pitfalls Monitoring project quality status for all pertinent quality indicators