Drive the next phase of operational excellence for the business unit by strengthening the foundational Lean/Six Sigma continuous improvement culture, while progressively layering in RPA/IPA and Agentic and Generative AI capabilities. This role requires a Process Excellence skilled who can operate across the full transformation spectrum — from process rigor to intelligent automation — identifying, designing and deploying solutions across the operations that are grounded in data and sustained through strong governance.
Key Responsibilities
Lean/Six Sigma – Foundational
- Drive continuous improvement culture through training, coaching and implementation of Lean/Six Sigma principles in day-to-day operations
- Understand and articulate problems/issues in a timely, accurate manner from delivery/operations teams;
lead structured RCA andCAPA
- Prepare business cases and project charters with clear articulation of business objectives, timelines, risks and quantified outcomes
- Actively contribute to change implementation on the floor and execute the transformation governance model
RPA / IPA – Automation Layer
- Work with delivery/operations teams to conduct automation assessments and opportunity identification
- Partner with the RPA/IPA team on BRD (Business Requirement Document) creation and functional specifications
- Track automation benefits realization and ensure adoption is embedded into steady-state operations
- Build the bridge between rule-based automation (RPA/IPA) and more advanced intelligent-automation interventions
Agentic & Generative AI – Emerging Thrust
- Identify and assess opportunities to deploy Agentic and Generative solutions, including LLM-based tools, across operations.
- Partner with engineering teams to convert business problems into intelligent automation AI use cases, defining scope, data needs, guardrails and success metrics
- Drive PoCs and pilots for autonomous agents/co-pilots that execute or au
📌 Business Transformation Manager (India)
🏢 Aptita
📍 India
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