1. Practice & Capability Leadership
- Build and scale insurance operations capability across key areas such as claims, underwriting support, recent business, policy servicing, billing, renewals, annuities, pensions, group benefits, and customer service.
- Define practice priorities based on client demand, market trends, regulatory change, delivery insights, and transformation opportunities.
- Develop reusable assets including solution playbooks, operating model frameworks, process maps, proposal content, case studies, and transformation roadmaps.
- Create domain-led propositions for insurance operations transformation, including claims modernization, underwriting support, servicing optimization, automation, quality improvement, and regulatory control uplift.
- Mentor internal SMEs, solution leads, analysts, and delivery teams to strengthen insurance domain capability.

2. Pre-Sales, Solutioning & Deal Support
- Lead domain solutioning for strategic insurance pursuits, RFPs, proactive proposals, renewals, and expansion opportunities.
- Own the insurance solution narrative,



including scope, operating model, process design, staffing assumptions, governance, transformation levers, controls, KPIs, and business case inputs.
- Conduct client discovery sessions, solution workshops, due diligence discussions, and oral presentation preparation.
- Work with delivery, transition, technology, automation, analytics, compliance, and commercial teams to build integrated and executable solutions.
- Provide solution quality control to ensure proposals are practical, differentiated, deliverable, and aligned with insurance industry expectations.

3. Go-to-Market & Offering Development
- Develop GTM themes and value propositions for Life & Pensions, Group Benefits, Retirement, Health, and Property & Casualty operations.
- Shape market-facing narratives around claims operations, underwriting operations, policy servicing, customer experience, regulatory operations, automation, analytics, and

📌 Insurance Practice Lead (Noida)
🏢 HCLTech
📍 Noida