Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and robust culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as Twilio s next Supervisor Billing Operations About the job This position is needed to support the order management and billing function In this role you ll work closely with Deal Operations Revenue Accounting and Sales to see orders through to invoicing You ll support a team out of India and partner with global team members in India Ireland and the United States Responsibilities In this role you ll Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing including invoice generation Respond to or provide resolutions for internal and external customer inquiries in a timely manner including handling escalations from billing collections and order management analysts Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts Execute and own SOX compliant month end reconciliations over billing and provisioning ensuring completeness and accuracy Support quarterly and annual inquiries requests and activities originating from our external and internal auditors and tax consultants Participate in and coordinate new process implementations operational improvements system enhancements and training new team members Qualifications Twilio values

📌 Supervisor, Billing Operations (India)
🏢 Twilio
📍 India