Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids We proudly serve more than 6 million parents and kids with our award-winning banking app for families With Greenlight parents can automate allowance manage chores set flexible spend controls and invest for their family s future Kids and teens learn to earn save spend wisely and invest At Greenlight we believe every child should have the chance to become financially healthy and happy It s no small task and that s why we leap out of bed every morning to come to work Because creating a better brighter future for the next generation depends on it We are seeking a Associate Manager Customer Service to lead and support a team of Customer Service Specialists responsible for internal support tickets This role plays a critical part in ensuring smooth account operations customer verification regulatory compliance and overall case quality The ideal candidate is a people focused leader who thrives in structured process driven environments has a strong eye for detail and can balance operational execution with team development and performance management This role will report to the Senior Customer Service Associate Manager Who you are A confident and supportive people leader with experience managing customer support or back office operations teams Highly organized with strong problem-solving and time management skills Accountable adaptable and able to lead by example Detail-oriented with a strong focus on accuracy and compliance Able to quickly learn and coach others on Greenlight s products services and policies What you will be doing Manage coach and support a team of Customer Support Back Office Specialists Conduct regular 1 1s performance reviews and ongoing feedback sessions Identify training needs and ensure team members are fully ramped on processes tools and policies Oversee daily back office operations including ticket queues account reviews identity verificati

📌 Associate Manager, Customer Service (Bengaluru)
🏢 Greenlight
📍 Bengaluru