Senior Associate — French Underwriting Support Services (L3)
Job Area
France-Facing P&C; Insurance Underwriting Support — Production Unit
Region Served
France (French Domestic Market) — Commercial & Personal Lines
Location
India (Bangalore)
Shift
France-facing shift (CET-aligned);
rotational, per business requirement
Experience
2–3 years in P&C; Insurance operations as a Team Member / SME / QA
Education
Graduate and above
Language
French — B2/C1 (mandatory);
English — B2 (working proficiency)
Reports To
Team Leader — French UWSS
Role Purpose
The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.
Key Responsibilities
Underwriting Support & Production
- Policy lifecycle processing:
Process current business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions
- French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
- Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
- Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence
Team & Stakeholder Support
- Daily huddles: Participate in and support the Team Leader during daily huddles;
share process/business updates with the wider team
- Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker
- Customer engagement: Participate in customer engagement session