About the Role

We're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.

You'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.

What You'll Do:

Client Advisory & Relationship Management
- Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts
- Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings
- Build and evolve client technology roadmaps aligned to business priorities and growth plans
- Assist clients with technology budgeting, lifecycle planning, and prioritization of strategic initiatives




- Identify opportunities for additional services that create measurable business value for clients

Assessment & Strategic Analysis
- Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks
- Proactively monitor client environments and service performance to identify risks and improvement opportunities
- Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations

Governance & Documentation
- Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews
- Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements
- Follow standardized templates, delivery methodologies, and quality standards across all client engagements

Cross-Functional Collaboration
- Partner with advisors, project man

📌 Technical Account Manager (Ghaziabad)
🏢 IT BY DESIGN
📍 Ghaziabad