Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Escalated Issue Resolution; Execution of Solution Logistics; Inquiry; Issue Resolution; Oversee All Representative Activities (including Coaching & Monitoring); Proc-active Notification; Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting
Title – Premier Customer Care Team Leader
Department – Customer Experience
Number of positions – 1
Who We Are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry.
With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With One FedEx Culture, We
Take care of each other | Commit to do positive | Own outstanding | Drive business results | Create what's next
Awards
- FedEx was ranked No. 18 on Fortune's World's Most Admired Companies All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery
📌 Premier Customer Care Team Leader (Gurugram)
🏢 FedEx
📍 Gurugram
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