Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery,

India Report to - Director, Service Delivery,
Department Service Delivery Unit Location Bangalore, India

Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.

Budgeting & Planning, Team Management, etc.)

1) Talent Inventory




Manage and coach direct reports to be effective in both client management and people
management. leadership, coaching, training, and performance evaluation to team members and their
A key part of the role of a service delivery manager is to establish and refine delivery
excellent experience from the initial stage.

2) Client Services
Oversee the daily operations of each client team to ensure client satisfaction; phone or, in-person interactions with clients to maintain and enhance client relationships;
execute company-wide client-related programs to ensure consistent service delivery and
brand promises; accountable for carrying out the required tasks and providing great customer service.

Proactively seeks opportunities to improve client experience and drive business
Support US-based business development functions effectively in acquiring new
information security policies.
This role inv

📌 Service Manager (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru