At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
Accounting & Reporting Manager - Accounts Payable
We are looking for the Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital communication channels such as email and ServiceNow Tool. This position requires strong written communication skills and a keen attention to detail to ensure accurate and timely resolution of issues .
The work model for the role is: #LI-Onsite
This role is contributing to the Finance Services business Accounts Payable division in Bangalore, India.
You will be mainly accountable for:
- Respond to inquiries: Handle customer inquiries related to accounts payable through email and chat.
- Resolve issues: Investigate and resolve issues related to invoices, payments, and purchase orders.
- Maintain records:
Keep accurate records of customer interactions and transactions.
- Collaborate: Work with other departments to resolve complex issues and improve processes.
- Follow-up: Provide timely follow-up to customer queries and ensure satisfaction.
- Reporting: Prepare and maintain reports related to accounts payable activities.
Qualifications & Skills
- Education: A degree in accounting, finance, or a related field is preferred.
- Experience: Previous experience in accounts payable or customer service is a plus.
- Skills: Solid written communication skills, Proficiency in email and chat communication tools. Familiarity with accounts payable systems and processes.
- Ability to type quickly and accurately.
- Excellent problem-solving abilities.
- Strong organizational skills and attention to detail.
- Technical: Proficiency in MS Excel and Accounting ERP tools.
- Knowledge: Understanding of general accounting principles and