Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon.
About The Role
Retail Business Services is a strategic organization within Amazon, serving across multiple areas like account management, core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we have to figure out and scale Vendor & Seller Experience enhancement avenues, delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon.
We are looking for a Program Manager to own identification of SP pain points, brainstorming with tech/product teams on solutioning, prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructured problem statements, collaborating with multiple L10 orgs outside RBS,
use escalation as a mechanism to remove blockers and own leadership reviews (MBRs/GTM strategy).
Key Skills Include
- build domain expertise on the SPX space and collaborate with multiple Root Cause Owning teams like Listings, SPFT, WW VX teams
- define and baseline leadership level goals, track progress, remove blockers and deliver timely goals, while keeping leadership updated through MBR/QBR mechanisms
- dive deep into individual spaces and become the STL for the specific domain
Key job responsibilities
Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood
Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences wit
📌 Sr. Program Manager (Bengaluru)
🏢 Amazon Filters
📍 Bengaluru
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