We are looking for a results-driven Team Lead - Collections to lead and manage a team of collection executives. The ideal candidate should have a solid collections background, excellent team management skills, and the ability to drive performance while ensuring compliance with organizational policies and collection processes.
Key Responsibilities
- Lead, mentor, and manage a team of collection executives to achieve collection targets.
- Monitor daily team performance and ensure productivity goals are met.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Track and improve key collection metrics such as recovery rates, PTP conversions, and delinquency management.
- Handle escalations and support team members in resolving customer queries related to collections.
- Ensure adherence to company policies, compliance requirements, and process guidelines.
- Prepare and maintain daily, weekly,
and monthly performance reports.
- Analyze collection trends and implement action plans for process improvement.
- Coordinate with internal stakeholders to resolve collection-related issues efficiently.
- Drive employee engagement and motivate the team to achieve business objectives.
Required Qualifications & Skills
- Graduate in any discipline.
- Minimum 1-3 years of experience as a Team Leader in Collections, or significant experience in collections with team handling exposure.
- Strong understanding of collections processes, recovery strategies, and customer handling.
- Excellent leadership, coaching, and people management skills.
- Good analytical and problem-solving abilities.
- Proficiency in MS Excel and reporting.
- Strong communication and interpersonal skills.
Preferred Candidate Profile
- Experience in Banking, Financial Services, NBFC, or BPO Collections.
- Proven track record
📌 Collections Team Supervisor (Hyderabad)
🏢 TP
📍 Hyderabad
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