Job Title Senior Manager - CRM Lead Pharma Job Grade G9A Function IT Sub-function CRM Manager s Job Title IT Business Partner - India Business Location Mumbai No of Direct Reports if any One or two Job Summary At Sun Pharma we commit to helping you Create your own sunshine - by fostering an environment where you grow at every step take charge of your journey and thrive in a supportive community Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world you ll find yourself becoming Better every day through continuous progress Exhibit self-drive as you Take charge and lead with confidence Additionally demonstrate a collaborative spirit knowing that we Thrive together and support each other s journeys Core CRM Leadership 15 years in CRM MarTech or Commercial IT 7-10 years leading teams programs Proven ownership of enterprise CRM portfolios across multiple markets business units with executive stakeholder management and OKR delivery Robust program governance quarterly planning release trains risk issue management contractual SOW governance and benefits tracking Pharma CRM Compliance Deep expertise in SFE CRM CLM eDetailing call reporting territory STP sample management chemist retail reporting RCPA expense workflows Compliance by design UCPMP DPDP India GDPR 21 CFR Part 11 controls consent preference management PV AE intake and routing Architecture Data Integrations Hands-on solution leadership on Salesforce Veeva Phyzii Dynamics API-first patterns REST webhooks iPaaS ETL ELT Informatica Talend ADF and robust data models for HCP HCO affiliations Experience with DWH CDP Snowflake BigQuery MDM identity resolution data quality monitoring observability Analytics Adoption KPI frameworks for SFE dashboards exec scorecards Tableau Power BI CRM Analytics Change leadership training playbooks adoption telemetry field coaching loops Certifications nice to have Salesforce Admin App Builder or Veeva CRM PMP Prince2 Agile Data Privacy certification MBA preferred Are

📌 Senior Manager 1-crm (Mumbai)
🏢 Sun Pharmaceutical Industries
📍 Mumbai