Job Description
Job Title: Customer Success Manager, SMB
Location: India (Remote)
Permanent
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through solid organic growth and complementary acquisitions,
backed by leading growth private equity firms specialised in technology.
About The Role:
The Customer Success Manager for SMB is responsible for managing and maintaining customer relationships in one of our markets. They will be in charge of driving retention and growth across a book of several hundred SMB customers ($5k-150k annual spend), by understanding their business needs and helping them succeed, focusing on articulating the value that Cyncly delivers.
The Customer Success Manager performs a variety of duties such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, minimising churn, analysing complaints, developing new procedures and implementing customer retention campaigns.
The Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. They must be personable and analytical, possess
📌 Customer Success Manager, SMB (India)
🏢 Cyncly
📍 India