Job Description

Systems Software Principal Engineer

Attract, develop & engage a world-class workforce

For more than 30 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TTEC designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our Capabilities Include
- Design: Customer Strategy Services
- Enable: Customer Technology Services
- Manage: Customer Management Services
- Grow: Customer Growth Services

Position Summary

The Systems Software Principal Engineer provides enterprise-level technical leadership for TTEC's core systems, identity, messaging, endpoint, automation, and infrastructure platforms. This role owns architectural direction, lifecycle strategy,



modernization roadmaps, platform resilience, and engineering standards for services that support a highly distributed global workplace. The Principal Engineer defines reference architectures, guides security-by-design practices, influences cross-functional technical decisions, and provides Tier 4 escalation support for the most complex service reliability and platform issues. This role partners across Infrastructure, Information Security, Networking, Operations, and business technology teams to align technical strategy with enterprise outcomes while mentoring senior engineers and raising the overall maturity of engineering practices.
- Enterprise directory services, including Active Directory, DNS, DHCP, Group Policy, PKI, clustering, and domain services architecture
- Endpoint and systems management, including Microsoft Intune, Configuration Manager, Tanium, PowerShell, and automated deployment practices
- Iden

📌 Systems Software Principal Engineer (Hyderabad)
🏢 TTEC
📍 Hyderabad