Job Description – Patient Care Executive / CallerAbout Heights Plus

Heights Plus is a specialized Limb Lengthening Surgery & Rehabilitation Centre located in Gurugram, Haryana. We provide advanced treatment solutions for limb lengthening, leg length discrepancy, deformity correction, non-union fractures, and other complex orthopedic and reconstructive conditions.

Our dedicated orthopedic team focuses on providing personalized consultations, comprehensive treatment plans, and structured post-surgical rehabilitation to ensure a safe and supportive patient journey.

Position

Patient Care Executive / Caller

Location

Noida Sector 4

Employment Type

Full-Time | On-Site

Experience

Fresher – 0 to 1 Year

Educational Qualification

Minimum Graduation in any discipline

Salary

Starting Salary: ₹15,000 per month

Salary may be revised based on performance, communication skills, and overall suitability for the role.

Job Responsibilities
- Handle inbound and outbound calls from prospective and existing patients.
- Respond to inquiries regarding limb lengthening procedures,



treatments, consultations, and rehabilitation services.
- Explain basic information about our services in a clear, straightforward, and professional manner.
- Follow up with leads generated through digital marketing campaigns, website inquiries, and other sources.
- Understand patient requirements and collect accurate information during calls.
- Schedule and confirm patient appointments in coordination with the clinical and administrative teams.
- Maintain accurate records of calls, leads, patient inquiries, and follow-ups.
- Regularly update lead and patient information in the company's CRM/database.
- Coordinate with the internal team to ensure timely responses to patient inquiries.
- Escalate medical, technical, or complex patient queries to the appropriate doctor or healthcare professional.
- Maintain a polite, professional, and empathetic approach while communicating with patients and their families.
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📌 Patient Care Coordinator (Noida)
🏢 Heights Plus - Limb Lengthening Surgery and Rehabilitation Centre in India
📍 Noida