About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is hence an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank NTB customers and are also core drivers of the Bank s customer engagement strategy across products and services About the Role As a part of the branch banking team Branch Relationship Officers BROs are responsible for providing financial solutions to customer by offering bank s products providing service to existing and New To bank customers in the branch and adding current customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests within defined turnaround time TAT and ensure end to end closure BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers BROs shall introduce customers to alternate channels of banking such as Internet Banking mobile banking Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC Know Your Customer AML Anti-Money Laundering and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets Eg Life insurance General insurance Mutual Funds Loans etc Achieve Business budgets as assigned

📌 Branch:branch Relationship Officer (Bengaluru)
🏢 Axis Bank
📍 Bengaluru