We are seeking a proactive and result-oriented Telecaller cum Skip Tracer to join our debt recovery team. The role involves contacting delinquent customers, negotiating repayments, and tracing absconding or unresponsive borrowers using various tools and techniques. The ideal candidate should have solid communication skills, persistence, and basic investigative abilities.
Key Responsibilities
Telecalling (Recovery Operations):
• Make outbound calls to customers with overdue payments.
• Communicate professionally to remind, negotiate, and recover outstanding dues.
• Explain repayment plans, settlements, and consequences of non-payment.
• Maintain accurate call records and update CRM systems.
• Follow up regularly to ensure timely collections.
Skip Tracing:
• Locate customers who are unresponsive or have changed contact details.
• Use databases, online tools, social media, and field intelligence to trace defaulters.
• Verify updated contact information (phone numbers, addresses,
employment details).
• Coordinate with field recovery agents when required.
• Maintain detailed reports on tracing efforts and outcomes.