Provides technical application services support to Agilent customers This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers Responsibilities of this position include but are not limited to Responsible for providing technical application support for Agilent analytical instruments to existing new customers in markets Pharma Food etc A Promptly troubleshoot hardware method technology transfers issues from one instrument to another Lead projects requiring coordination with other functions customers Training of internal external team and provide technical support Respond promptly to related customer queries help in prompt resolution of customer escalations Participate in programs to stimulate demand for all Agilent range of products services and ensure timely and proper execution of those programs Perform Installations Preventive Maintenance Repair software hardware IQ OQ on Agilent products as required Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted Must be willing to travel extensively Qualifications Master s degree in chemistry Analytical Chemistry Instrumentation Pharmacy engineering background Relevant basic theoretical knowledge of analytical instruments like LC LCMS - waters System for MVIS Experience 18-24 months Candidates should enjoy travelling and visiting customers Excellent numerical verbal and written communication troubleshooting and problem-solving skills along with valuable organizational negotiation skills Microsoft Outlook Excel PowerPoint SQL etc Note Preferably HPLC Application Engineers - from Waters - FSE should have skills on waters instrument

📌 Field Service Application Engineer (Mumbai)
🏢 Agilent Technologies
📍 Mumbai