Skill required Voice - Service Desk Voice Support Designation Customer Service Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Job Responsibilities Authorities Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelines Place outbound calls to customers when required in line with Client Company guidelines Work productively whilst maintaining exceptional call data quality standards in line with targets Contribute to the team through open and regular communication with peers supervisors Adhere to all company or departmental policies and procedures personnel and operational Keep the process repositories like DTPs Knowledgebase SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Looking for a candidate who is good in communication and has positive knowledge on metrics of Customer Support Nature of HR queries to be dealt with Provide recruitment and on

📌 Customer Service Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru