OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects that shape the future of digital transformation AI-First Future-Driven Human-Centered At OpenText AI is at the heart of everything we do powering innovation transforming work and empowering digital knowledge workers We re hiring talent that AI can t replace to help us shape the future of information management Join us YOUR IMPACT Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup high-availability and disaster recovery software You ll leverage critical thinking on an ongoing basis as each customer situation is unique Therefore you will need to be creative with your solutions The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone e-mail and support portal message board Our strong team-based environment ensures that if you get stuck or need some help you ll always feel supported WHAT THE ROLE OFFERS Diagnose troubleshoot and identify resolve service and product offerings issues This could be at any level operating system application network hardware level hypervisor cloud workplace etc Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 3 Operations and Development on technical escalations bugs and feature requests Excellent customer service skills adding to the customer experience A track record of soun

📌 Sr. Technical Support Specialist (Bengaluru)
🏢 opentext
📍 Bengaluru