Job Summary Approve daily transactions for selected products as applicable e g traveler s cheques cashier s orders currency exchange merchant services protected boxes as well as transactions exceeding specified teller limits Manage Service Delivery - observe queue time and length take action as needed to capacitize serving counters and or managing customer traffic Ensure that branch premises are maintained to the specified standard Manage or recommend workflow changes for greater efficiency improve turn around time Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service General Reconciliation and Compliance Activities may be individually assigned which may typically include Dual control of Cash functions Control of Security stationary deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable eg cheque-books cards Pins Combi packs etc Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal external audits conducted at the branch Ensure compliance to all Operations health documents like KCD KRI OPS manual process notes and circulars issued from time to time Perform regular KCS checks mandated Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Key Responsibilities Ensure a proper control of Keys combination settings and passwords that protect cash valuables Ensure accurate and timely processing of all customer instructions as per applicable processes circulars Ensure he she is fully aware of all the policies and procedures issued in relation to ORMA Gro

📌 Branch Operations Manager (Guwahati)
🏢 Standard Chartered
📍 Guwahati