This role is the single-threaded leader responsible for building reporting and analytics capabilities for Last-mile (incl. 3P carriers) for IN and ECCF (AU, BR, MX, AMET, SG) Operations.
The incumbent is responsible to enable Operations teams meet their respective S-team/VP goals and charters (e.g, Project Citadel which benchmarks and drives LM performance improvements across ROW especially. on costs; P18 LM Charters for IN). The incumbent is a trusted-partner to respective Operations teams by sharing business-leading insights and prescriptive actions - requiring the incumbent to be fully-aware of Org-level strategic direction, key priorities and challenges.
Primary objective of this role is to provide visibility on Operations performance and enable Operations to make data-driven decisions through developing i) Reporting capabilities involving development of automated and self-service reports/dashboards; ii) Analytics Capabilities involving building of tools, science-based artefacts and defect attribution/bridges. Specifically,
the role is intended to i) Own business critical (xBR, Peak, Contingency) reporting; ii) Be a partner in enabling launch of recent programs/features/products by creating right metrics that showcase its adoption and success; iii) Build capabilities that benchmark and improve operations performance (e.g. Scorecards); iv) Build critical BI technology/tools aiding metric optimization, simulations, real-time tracking and alerting; v) Build defect attribution bridges for key operations metrics to enable goal setting and tracking; vi) Build authoritative datasets on Operations performance. The team owns 400+ reporting/analytics capabilities garnering 50K+ hits/month from 1K+ users.
A day in the life
Driving parity across marketplaces, standardization and centralized development of capabilities are the guiding principles to scale the support non-linearly to newer scope and marketplaces. The incumbent is staffed with a t