Job Description We're Hiring | Customer Success Manager – Networking
/n We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
/n Location: Hyderabad (Work from Office)
/n We're looking for professionals who have experience in:
/n Managing enterprise customer relationships in IT Infrastructure environment
/n Project Management, Service Delivery, or Customer Engagement
/n NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
/n Driving customer onboarding, service adoption, renewals, and customer satisfaction
/n Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
/n Working with enterprise customers and executive stakeholders




/n Preferred Background:
/n /n 5–8 years of experience in Project Management, Service Delivery, or Customer Success
/n Experience with System Integrators (SI) or Managed Services organizations
/n Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
/n Excellent communication and stakeholder management skills
/n /n If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
/n /n Please share your updated resume or connect with me directly to know more about this prospect.
/n

📌 Project Manager (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad