Job Description

Join us as a Service Control Manager at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Service Control Manager you should have experience with:
- Expert in at least one technology discipline - Infra or App
- Written & verbal communication skills of the highest order
- Excellent interpersonal skills and proven presentation skills
- Technical knowledge and experience of business applications and systems
- Knowledge and understanding of Business Risk and control setting
- Formal accreditation e.g. ITIL, Kepner-Tregoe accreditation in problem solving and decision making.
- Ability to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers.




- Conversant with risk governance and the implications to operations and Incident Management.
- Technical knowledge and experience of financial business applications and systems.

Some Other Highly Valued Skills May Include
- Good to have experience in Business Acumen; Change and Transformation; Digital and Technology; Internal Controls; Issue Escalation; IT Incident Management; Policies & Procedures;
- Knowledge of Problem Solving Tools; Process Improvements; Reporting and Analysis; Report Writing; Risk and Controls;
- Stakeholder Management; Strategic Thinking; Technical Writing Documentation is preferred.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To execute the seamless delivery of IT services while

📌 Service Control Manager (Pune)
🏢 Barclays
📍 Pune