THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your enthusiasm and fresh ideas.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production setting efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.




• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Advance French Language skills

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.

📌 221 - Application Tech Support Practitioner - French (Gurugram)
🏢 Accenture
📍 Gurugram