Job Title Lead Application Support Engineer Company RunLoyal Salary 5lpa-6lpa Location Salem Summary RunLoyal a rapidly growing vertical SaaS company based in Atlanta GA seeks a passionate and experienced Lead Application Support Engineer to join our dynamic team As a Lead Application Support Engineer you will play a vital role in providing exceptional technical support to our US customers ensuring the smooth operation of our SaaS product Responsibilities Develop and implement comprehensive support policies and procedures to streamline customer support operations Provide first-line technical support to US customers via phone email and chat resolving issues efficiently and effectively Troubleshoot complex technical issues escalating them to senior engineers when necessary Collaborate with the development team to identify and resolve bugs ensuring product stability and performance Create and update the existing support documentation and knowledge base Stay up-to-date with the latest industry trends and technologies Must have general analytical skills Qualifications Bachelor s degree in Computer Science Information Technology Master in Computer Application Minimum of 4-5 years of experience as a Lead Application Support Engineer in a SaaS-based company Preferably US-based Proven ability to troubleshoot and resolve complex technical issues Excellent communication Written and Verbal Interpersonal skills Robust analytical and problem-solving skills Ability to work independently and as part of a team Self-starter with a strong sense of ownership Must be able to work in a 24 7 environment Complete night shift - US Working Hours Great proficiency in MySQL and AWS Any Certifications in SQL AWS would be a plus and basic Linux Skills Exposure to ticketing monitoring logging and alerting tools Please mention the tools handled Ability Ready to work weekends and night shifts Must have worked in a 24x7 setup Additional Requirements Passionate about being part of building something

📌 Lead Application Support Engineer (Salem)
🏢 splendenslab IT Ventures
📍 Salem