Reports To
Branch Operations Head / Service In-charge
Location
Blue Dart Retail Counter / Branch
Travel Required
25% ☐ 50% ☐ 75% ☐
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About DHL Blue Dart Express India:
(Use the standard Blue Dart About DHL Blue Dart Express India section exactly as per the master template.)
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Position Overview:
The Counter Executive / Senior Counter Executive serves as the first point of contact for walk-in customers at Blue Dart retail counters, delivering a professional, efficient and customer-centric service experience. The role is responsible for assisting customers with shipment bookings, service enquiries, documentation, payment processing and shipment tracking while ensuring a seamless and positive customer experience.
Reporting to the Branch Operations Head or Service In-charge, the incumbent represents the Blue Dart brand through courteous customer interactions, operational accuracy and service excellence. The role contributes directly to customer satisfaction,
Net Promoter Score (NPS), retail revenue growth and customer retention by consistently delivering high-quality service and promoting appropriate logistics solutions.
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Job Purpose:
To provide an exceptional customer experience at Blue Dart retail counters by accurately processing customer shipments, addressing enquiries, promoting relevant services and ensuring productive counter operations while maintaining the highest standards of professionalism, operational accuracy and customer satisfaction.
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Key Roles & Responsibilities:
Customer Service & Retail Counter Operations
- Welcome walk-in customers professionally and provide prompt, courteous and personalised service.
- Understand customer requirements and recommend the most appropriate Blue Dart products and services.
- Accept, process and book domestic and international shipments in accordance with established operational procedures.
- Assist