Career Category Marketing ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier fuller and longer We discover develop manufacture and deliver creative medicines to help millions of patients Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation using technology and human genetic data to push beyond what s known today ABOUT THE ROLE Role Description This role is responsible for developing and executing core marketing operations capabilities This role will drive operational excellence in omni-channel Customer Relationship Management CRM campaigns provide strategic direction for multi-brand customer engagement initiatives and ensure close alignment with global marketing and technology teams The position plays a key role in scaling high-value marketing operations functions and supporting enterprise-wide digital initiatives for Amgen s brands This role oversees end-to-end campaign execution and delivery leveraging Salesforce Marketing Cloud SFMC and Salesforce Data Cloud leading a team of Marketing CRM Execution Specialists who build and launch campaigns The Manager will lead strategy and operations for the CRM function - from capacity planning and solution design to governance and quality assurance - to ensure that marketing campaigns are executed effectively and efficiently This position reports to senior leadership within the organization and will collaborate extensively with global stakeholders including brand teams IT data teams and Amgen s Global Customer Capabilities GCC group to deliver personalized customer experience at scale Roles Responsibilities Oversee the end-to-end design build and delivery of multi-channel marketing campaigns using Salesforce Marketing Cloud and Salesforce Data Cloud Ensure journeys across email SMS and digital channels are executed on time and meet quality standards aligning with business objec