Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Software Engineering Manager We are seeking a highly motivated and experienced and technical manager to lead our efforts in ensuring exceptional customer experiences across all touchpoints for our product suite You will be responsible for developing and executing comprehensive strategies to evaluate the quality usability accessibility and effectiveness of our quality validation covering customer workflows usage pattern from end to end suite You will collaborate closely with cross-functional teams including product development and customer support to identify areas for improvement and drive a customer-centric culture within the organization with goal to achieve Customer 0 defect quality level Responsibilities Customer Experience Validation Define and implement testing strategies to improve customer experience across products services at suite level Lead end to end validation scenarios development for existing and new features covering functional integration usability Collaborate with product management engineering teams to ensure new feature development implementation meets the customer expectations and quality Test Automation and Process Optimization Drive automation initiatives to ensure end to end testing is automated executed with in parallel to save time for validation secure and reliable automation covering user workflows Leverage and promote AI in validation and test