Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Software Development Design develop test deploy maintain and improve software in Go and Python Build scalable reliable backend services APIs microservices with transparent SLAs and contracts Code Quality Standards Ship clean well-documented maintainable code with unit integration tests by default Participate in design code reviews enforce linters static analysis and style guides Systems Design Architecture Design fault-tolerant high-throughput systems concurrency models performance tuning caching data partitioning Integrate with relational NoSQL stores streams queues and cloud-native services Troubleshooting Reliability Diagnose and resolve production issues across service network data layers to reduce MTTR Instrument with Prometheus OpenTelemetry Grafana define actionable alerts tied to SLOs Collaboration Delivery Partner with Product QA and engineers to shape requirements and deliver iteratively in Agile Author crisp design docs ADRs and runbooks provide thoughtful PR reviews and mentorship Cloud Integration Design solutions on AWS Azure GCP compute storage networking IAM with the right managed services Build with Docker containerd and operate Kubernetes ingress autoscaling secrets config CI CD Automation Automate build test release GitHub Actions GitLab Jenkins with canary blue-green and safe rollbacks Codify infra with Terraform modules workspaces

📌 Senior Staff Systems Engineer (Bengaluru)
🏢 ServiceNow
📍 Bengaluru