Job Description

About The Role

The Senior Director, Regional Delivery (GDC) is a critical leadership role responsible for driving delivery excellence across North America, ensuring strong execution, governance, and alignment to business outcomes within a highly matrixed, global workplace.

Beyond operations, this role will lead the evolution of AI-driven delivery models, shifting toward scalable, outcome-led approaches. Central to this role is a proactive customer-centric mindset - anticipating customer needs ahead of engagement, defining desired outcomes, and building delivery strategies, processes, and KPIs aligned to measurable impact. This leader will design with the customer in mind from the outset, ensuring solutions are purposeful, forward-looking, and drive long-term value.

Key Responsibilities

Regional Consolidation & Leadership
- Serve as the single point of accountability for GDC delivery across Americas
- Directly drive delivery operations, strategy, and execution for the Americas region, acting as the hands-on leader for all GDC delivery activities




- Partner with regional leaders to operate as a co-owner of business outcomes, not just a delivery function

Strategic Delivery Management
- Develop and implement regional delivery strategies that support business growth, customer satisfaction, and operational excellence
- Collaborate with Sales, Presales, Product, and Customer Success teams to define and execute delivery roadmaps
- Ensure consistent delivery methodologies, best practices, and frameworks across regions
- Build capability within the group to drive successful execution of newly launched subscription services SKU (integrated services)
- Champion the delivery of integrated services across regions, ensuring seamless collaboration and unified customer experiences
- Drive adoption of AI-enabled delivery practices across the lifecycle (sales → implementation → go-live → monetization)
- Identify and scale step-change improvements in delivery spe

📌 Senior Director, North America Delivery (Bengaluru)
🏢 Adobe
📍 Bengaluru