Job Title: Customer Service Executive – WhatsApp / Chat Process

Location: Balewadi, Pune

Role: Onsite

Work Mode: Six days a week (Mon-Saturday) Rotational Week-off

Job Summary

We are looking for a energetic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.

Key Responsibilities

1. Customer Assistance
- Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner.
- Provide accurate information about products, services, and policies.

2. Issue Resolution
- Identify customer problems and troubleshoot to find quick resolutions.
- Handle escalated, complex or unresolved issues and resolve appropriately.

3. Process Adherence
- Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency.




- Log interactions accurately in the CRM or ticketing system.

4. Customer Satisfaction
- Strive to exceed customer expectations by providing a high level of service.
- Gather customer feedback to improve support services and user experience.

5. Team Collaboration
- Work closely with other support teams to share insights and ensure consistent service.
- Participate in regular team meetings to discuss updates, challenges, and best practices.

6. Knowledge Maintenance
- Stay updated on company products, features, and promotions to provide relevant and timely assistance.
- Suggest improvements to FAQs and help center resources based on recurring inquiries.

7. Performance Metrics
- Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores (CSAT).

Qualifications / Education
- Should be a graduate / postgraduate.

Experience
- 0 – 3 years o

📌 Customer Support Executive (Nashik)
🏢 Frido
📍 Nashik