Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Pune, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.
You will leverage AI as a force multiplier across the entire delivery lifecycle as an integral part of how you plan, coordinate, track, communicate, and deliver. From generating and stress-testing program plans, to automating status aggregation across workstreams, producing launch readiness assessments and synthesizing post-launch operational data into actionable improvements, you will set the standard for AI-augmented program delivery.

Key job responsibilities
Strategic Leadership
• Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
• Align local and global Amazon Customer Experience Solutions (ACES)



initiatives with Financial Global Business Services (FGBS) goals

Operational Excellence
• Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
• Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
• Analyze key process indicators to identify optimization opportunities.
• Conduct Gemba Walks to generate improvement ideas.
• Conduct prioritization sessions with stakeholders to align projects and priorities.

Project Management
• Guide projects to successful completion through the DMAIC methodology leading or mentorship.
• Track and deliver measurable business advantages
• Develop and execute site-wide communication strategies

Development & Culture
• Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
• Foster continuous improvement culture through coaching

Problem Solving
• Re

📌 Finance Six Sigma Black belt, Amazon Customer Excellence Services (Pune)
🏢 Amazon
📍 Pune