Come build the enterprise adoption engine for CAM, Amazon's AI platform that turns billions of customer signals into the operating intelligence behind some of the company's largest business decisions. You'll own relationships with VP-org-level partners across Amazon - growing them from first production launch into durable, multi-signal partnerships that shape how Amazon listens to its customers at scale.
CAM (Customer Anecdote Miner) is eCF's AI-powered platform that transforms every customer signal — returns, reviews, contacts, seller feedback, internal tickets — into structured, actionable intelligence for teams across the company. CAM currently serves 30+ programs and is scaling rapidly, with self-serve surfaces generating demand across dozens of organizations. CAM's mission is to make customer obsession an operating habit — turning scattered anecdotes into systematic, evidence-backed decisions at the speed Amazon operates.
Lead deep, strategic partnerships that expand CAM's footprint within Amazon's largest and most complex organizations.
As the Senior Program Manager for Enterprise Growth, you'll own the post-launch relationship with CAM's Tier-1 partners — driving expansion into new leaders, new signals, and new use cases within organizations that have already adopted CAM in production. You are the depth engine: where the acquisition team drives current customers, you grow them into durable, multi-signal relationships that generate the executive sponsorship and reference stories that make future adoption easier.
This is a high-judgment role that requires balancing relationship depth with measurable business outcomes. You will interface regularly with Directors and VPs, representing both CAM's value and your partners' needs in product planning conversations.
Key job responsibilities
1. Own the strategic partner portfolio. Manage end-to-end relationships with CAM's Tier-1 accounts as they mature past production launch.