The Manager - Customer Satisfaction & Quality (CSQ) is responsible for leading manufacturing quality assurance activities, driving customer satisfaction, and ensuring continuous improvement of the Quality Management System (QMS) across the plant. The incumbent will lead a team of quality professionals, implement industry best practices, and ensure robust quality processes throughout product realization and manufacturing operations.
Key Responsibilities
Quality Management & Customer Satisfaction
- Drive customer satisfaction through proactive quality planning, defect prevention, and rapid resolution of customer complaints.
- Lead quality assurance activities across electronic product assembly manufacturing operations.
- Establish, maintain, and continuously improve Quality Management Systems (QMS) in compliance with applicable industry standards and customer requirements.
- Monitor key quality metrics and drive actions to achieve world-class quality performance.
- Conduct management reviews and ensure closure of quality-related actions.
Continuous Improvement
- Lead continuous improvement initiatives using structured problem-solving methodologies.
- Drive implementation of Lean Manufacturing, Six Sigma, Kaizen, 8D, PDCA, and other operational excellence practices.
- Promote a culture of quality and continuous improvement across the organization.
- Analyze quality trends and identify opportunities for process optimization and defect reduction.
Advanced Quality Planning
- Lead and ensure effective deployment of:
- APQP (Advanced Product Quality Planning)
- FMEA (Process & Design Failure Mode and Effects Analysis)
- Control Plans
- SPC (Statistical Process Control)
- MSA (Measurement System Analysis)
- Root Cause Analysis and Corrective Actions
- 8D Problem Solving Methodology
- Support current product introduction activities wi