Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Customer Service Executive In this role you will Answers or makes phone calls from our HSBC customers in a polite and friendly way instilling customer confidence and resolving customer s issues at first contact where possible Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through robust knowledge of key products and services Owns and resolves issues and understands how and when to escalate Acts as a role model for our Group Values and Behaviors supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team To be successful you will Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment Excellent email writing and verbal communication skills Good prioritizing planning and organizing skills Adaptable and flexible to change Domain Knowledge required Excellent communication skills and displays patience and empathy Wants to do a good job is concerned about getting it right for the c

📌 Customer Service Executive (Hyderabad)
🏢 HSBC
📍 Hyderabad